Hi Andrew_C,
I am sorry to hear you are having this problem but let me help you.
The feedback you have provided is very important for us and I will check on that. In the meantime I would like to verify with you the following:
- Have you tested another HDD/SSD in your system while having the latest BIOS? Is it the same result?
- Can you please post the AA number here? Note that is just the AA number only (do not post the Serial number).
- Did you tried with the BIOS recovery to version 24 or maybe the F7 method?