Guys,
I need you to do the following:
- Test the NUC with direct connection cables (no adapters) to monitor.
- Update the BIOS to latest. Here is the download:
https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24269
- Update the graphics driver to latest:
https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24224
- Make sure the monitor drivers are installed and up to date.
Provide the following:
NUC model:
Chassis AA# or SA#:
BIOS version:
Operating system:
Graphics:
Monitor or TV make/model:
Graphics driver version:
Graphics port used (HDMI, DisplayPort):
Graphics converter/adapter used (Yes/No):
AV receiver used? Make/model:
Networking:
LAN device used (wired, wireless):
LAN driver version:
LAN connectivity description (switches, routers, etc.):
Other hardware:
- Memory (size/speed):
- SSD make/model:
- S/n:
- USB devices:
- Thunderbolt devices:
- Other:
If you are still having issues please Attach your dxdiag report and the Graphics report here. How to get it?
Dxdiag Report: Type dxdiag in Start Menu> open> Save> Attach using Advanced Editor Options.
Graphics Report: Right click on desktop> Graphics Properties> Options> Drop Down Menu> Information Center> Save> Open .txt file created> Copy/Paste here.
Also, run the System Identification Utility and provide the code created by the software. Here is the tool:
http://www.intel.com/support/siu.htm
Please attach all files using the Advance Editor Options
All these reports will be very helpful for our investigation.